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Another common request is changes in meals. The important thing is for staff to perfectly know which types of changes are allowed and which are not so that they can answer confidently and courteously. Generally, if they are simple changes like swapping vegetables for fries on the side or not adding sugar to a drink, the answer is simple.
However, if the customer requests something that can’t be done, we also need to have an ace up our sleeve. For example, if they ask us to bake a chicken whose original recipe is fried and it poses a hassle for our kitchen, the waiter can offer them other similar dishes that are baked and make the sale.

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